Return Policy
Return Policy
Final Sale Items
All e-liquids, disposables, and closed pods are final sale.
30-Day Limited Warranty
We offer a 30-day limited warranty for mods, starter kits, and external battery chargers. These items must be in like-new condition with the serial number intact (keep the original packaging). Proof of purchase is necessary.
Items Not Covered
- Disposable vapes
- Closed pods
- Replacement coils and pods
- Rechargeable batteries
- E-liquid
- Tanks
Returns for Non-Defective Products
If you wish to return a non-defective product, it must be unused and unopened in the original manufacturer’s packaging. You can receive a refund or exchange within 30 days of purchase. Shipping charges are non-refundable. Note that e-liquids, disposables, and closed pods cannot be returned.
Incompatibility
We do not accept returns due to incompatibility. If unsure about product compatibility, please research or email us at wholesale@jerryshop.ca for assistance. Unused products in original packaging may be refunded or exchanged within 30 days of purchase or delivery.
Wrong/Missing Items
If you received incorrect products, we will cover shipping costs for returns and exchanges. Incorrect items must be returned before we ship replacements.
Online Purchases Returns/Exchanges
To return or exchange a non-defective product, it must be unused and in original packaging. A 15% restocking fee applies. Products missing original packaging or incomplete will not be refunded and will be returned at your expense. E-liquids are non-returnable.
Underage Purchases
Proof of age is required upon delivery based on your province's legal smoking age. Failure to verify age resulting in return will incur a 50% restocking fee and shipping charges deducted from the refund.
Returned Parcels
If a parcel is returned due to incorrect address or missed pick-up, a $15 reshipping fee applies. A 15% restocking fee will be deducted if a credit or refund is requested. Upon receiving a returned parcel, customers have 7 days to decide on a refund or reshipment. No response within 7 days forfeits any credit or refund.
E-Transfer Payments
E-Transfer payments are due within 3 days of order placement. Payments should be sent to wholesale@jerryshop.ca. If not received within 3 days, the order will be canceled unless other arrangements are made.